Shipping policy

Last Updated: 06/2026

Thank you for shopping with us. We are committed to providing high-quality hair products and ensuring your order arrives safely and promptly.

Processing Time

  • All orders are processed within 3-5 business days after payment is received.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • During sales, promotions, or high-volume periods, processing times may be extended.

  • complete:

    Shipping Rates

    Shipping costs are calculated at checkout based on the shipping destination, package weight, and selected shipping method.

    We may offer free shipping promotions from time to time. Any applicable promotions will be clearly stated on our website.

    Order Tracking

    Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.

    Incorrect Shipping Information

    Customers are responsible for providing accurate shipping information at checkout.

    If an incorrect address is provided and the order has already shipped, we are not responsible for delays, lost packages, or additional shipping charges. Any fees associated with reshipping an order will be the customer's responsibility.

    Lost, Stolen, or Delayed Packages

    Once an order has been handed over to the shipping carrier, we are not responsible for lost, stolen, or delayed packages caused by the carrier.

    If your package is lost or marked as delivered but cannot be located, please contact the shipping carrier directly.

    Signature Confirmation

    For high-value orders, signature confirmation may be required upon delivery to protect both the customer and our business.

    Damaged Packages

    If your order arrives damaged, please contact us within 48 hours of delivery and provide:

    • Your order number
    • Photos of the damaged packaging
    • Photos of the damaged product

    We will review the issue and work toward an appropriate resolution.

    Contact Us

    If you have questions regarding shipping, please contact us:

    Thee Pretty Collection
    Email: kaydlashay1103@gmail.com
    Phone: (615) 829-6655


    Shipping Method Estimated Delivery Time
    Standard Shipping

    3–7 Business Days